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INFORMATION TECHNOLOGY FREQUENTLY ASKED QUESTIONS   How do I save my documents to the H: drive on the network?   Is the network down?   My computer locked-up when I was working in an application, what do I do?   What are IT Services Helpdesk Hours?   Where is Information Technology Department located?   Why can't I connect to the network in my dorm room?   Why don't I see my mapped drives?   HOW TO'S   AIB Account Reset Console Instructions   Change your webmail password   Configure Outlook in the classroom   Install Citrix   Install TrendMicro Antivirus   Mozilla for RT Coach   Download Firefox   GENERAL INFORMATION   Blackboard Troubleshooting   Change or Reset Password   Start a Remote Support Session   Top Ten Elluminate Live! Issues

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